Complaints Policy

1. Our Commitment

We take all complaints seriously. If you are unhappy with any aspect of our service or content, we want to hear from you so we can put things right.

2. How to File a Complaint

You can submit a complaint by emailing us at complaints@clickcentricseo.com. Please include the following information:

• Your name and contact details.
• A clear description of your complaint.
• Any relevant supporting documents or screenshots.
• The outcome you are looking for.

3. Response Times

We aim to acknowledge all complaints within 2 business days and provide a full response within 10 business days. If we need more time to investigate, we will let you know and keep you updated on progress.

4. Escalation

If you are not satisfied with our initial response, you may request that your complaint be escalated to senior management. Escalation requests can be sent to the same email address with the subject line "Escalation Request."

5. External Resolution

If we are unable to resolve your complaint to your satisfaction, you may have the right to refer the matter to an appropriate external body, such as a consumer protection authority in your jurisdiction.